Last Updated: January 2025
This policy outlines the guidelines for RxSmart Locker's automated SMS communications with patients regarding prescription readiness, ensuring compliance with healthcare regulations and respect for patient preferences.
Opt-In Process:
Patients must provide explicit consent to receive SMS notifications. Consent can be obtained through:
Opt-Out Process:
Patients can withdraw consent at any time by:
Prescription Notifications:
Messages will inform patients when their prescriptions are ready for pickup, including locker access details.
Privacy Considerations:
To comply with HIPAA regulations, messages will avoid including Protected Health Information (PHI) such as specific medication names or detailed health information.
Patients will receive SMS notifications only when their prescriptions are ready for pickup or if there are issues requiring their attention.
Standard messaging rates may apply, depending on the patient's mobile carrier and plan.
RxSmart Locker is committed to protecting patient information and adheres to all relevant healthcare regulations, including HIPAA.
Patient information is used solely for the purpose of prescription notifications and is not shared with third parties without explicit consent.
RxSmart Locker reserves the right to modify this SMS policy as needed.
Patients will be notified of significant changes through appropriate channels.
For questions or assistance regarding SMS notifications, patients can contact RxSmart Locker customer support at:
Email: help@rxsmartlocker.com
By adhering to this policy, RxSmart Locker ensures effective and compliant communication with patients regarding their prescription readiness.