Privacy Policy

    RxSmart Locker Privacy Policy

    Effective Date: Jan 2025

    RxSmart Locker is committed to safeguarding your privacy and ensuring the confidentiality of your personal and health-related information. This Privacy Policy outlines how we collect, use, share, and protect your data, in compliance with healthcare regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

    1. Information We Collect

    When you use RxSmart Locker services, we may collect the following information:

    Personal Identifiable Information (PII):

    Name, date of birth, address, phone number, and email address.

    Health Information:

    Prescription details, pickup notifications, and related healthcare data shared by the pharmacy.

    System Data:

    Device information, access logs, and usage patterns for security and service improvements.

    2. How We Use Your Information

    RxSmart Locker uses your data to:

    • Facilitate secure prescription storage and pickup.
    • Notify you when your prescription is ready.
    • Authenticate your identity during locker access.
    • Ensure compliance with legal and regulatory requirements.
    • Improve service functionality and patient experience.

    We do not use your data for marketing purposes without your explicit consent.

    3. Data Sharing and Disclosure

    RxSmart Locker limits data sharing to the following circumstances:

    Pharmacy Integration:

    Your data is shared with participating pharmacies to fulfill prescription services.

    Third-Party Service Providers:

    Limited data may be shared with service providers who assist us in operating the RxSmart Locker system (e.g., IT support). These providers are bound by strict confidentiality agreements.

    Legal Compliance:

    We may disclose information as required by law or in response to valid legal processes, such as subpoenas or regulatory requirements.

    Emergencies:

    In cases of emergency or to prevent harm, we may share necessary data with healthcare providers or authorities.

    4. How We Protect Your Information

    RxSmart Locker takes robust measures to protect your data:

    • Encryption: All data is encrypted during transmission and storage.
    • Access Control: Only authorized personnel and pharmacies have access to your data.
    • Audit Logs: We maintain logs of system access and data changes to detect and prevent unauthorized activity.
    • HIPAA Compliance: Our system complies with HIPAA and other healthcare regulations to ensure patient data confidentiality.

    5. Patient Rights

    As a user of RxSmart Locker, you have the following rights:

    • Access: Request a copy of your personal data stored in our system.
    • Correction: Request corrections to any inaccurate or incomplete information.
    • Deletion: Request the deletion of your data where permissible by law.
    • Communication Preferences: Opt in or out of SMS or email notifications for prescription updates.

    To exercise these rights, contact us using the information provided in Section 8.

    6. Retention of Data

    RxSmart Locker retains your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your data is securely deleted or anonymized.

    7. Children's Privacy

    RxSmart Locker services are not intended for individuals under the age of 18 without parental or legal guardian consent. If we discover that we have collected data from a minor without proper consent, we will promptly delete it.

    8. Contact Information

    For questions, concerns, or to exercise your rights, please contact us at:
    Email: help@rxsmartlocker.com

    9. Updates to this Privacy Policy

    RxSmart Locker reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated to users via email, SMS, or other appropriate channels. Continued use of our services after updates constitutes acceptance of the revised policy.

    10. Acknowledgment

    By using RxSmart Locker, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting RxSmart Locker with your prescription needs.